Shipping policy

Order Processing and Handling

All orders are processed within 3-5 business days (excluding weekends and holidays). Orders are not processed or shipped on weekends or major holidays. Processing begins after receiving your order confirmation email. You will receive another notification when your order has been processed for shipment.

Free Shipping

We offer FREE standard shipping on all US orders above $70.00.

Standard Shipping (up to 7 business days)

All US addresses. Processing may take up to 5 calendar days before your order ships. Please note that fulfillment and delivery may be delayed during peak holiday seasons or severe weather events.

Order amount before tax ---- Cost

$0 - $69.99 -----------------$8.00

$70.00+ ---------------------Free

Express 2-Day Delivery (2 business days)

Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 3pm ET to ensure 2-day delivery. Delivery to US territories may take 3 business days.

Order amount before tax ----Cost

$0 - $69.99 ---------------- $15.00

Domestic Shipping

We ship to all US addresses, including PO Boxes and APO/FPO/DPO addresses. Please be aware that shipments to US territories require specialized handling and may experience transit delays of 3-8 business days beyond standard mainland timeframes due to oceanic routing and customs processing.

International Shipping

We currently only offer domestic shipping within the United States or to US territories.

Tracking

When your order is processed for shipment, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at orders@ardentdesignandcraft.com with your name and order number, and we will look into it for you.

Lost or Damaged Packages

If your order arrives damaged in any way, please email us as soon as possible at orders@avantinedesign.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

A package is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the courier.

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.