Refund policy

Returns & Exchanges

All sales are final. We do not issue monetary refunds to original payment methods. However, we gladly accept returns for store credit only, within 14 days of the delivery date. Items sent back without prior approval from Avantine Design will not be accepted.

To be eligible for a store credit, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Returnable Items

Certain types of items cannot be returned for store credit, including:

• Sale/Clearance items
• Gift Cards
• Any item not in its original condition

• Any item that is returned more than 14 days after delivery date.

How to Request Store Credit

1. Contact us at orders@ardentdesignandcraft.com with your order number and the reason for your return.

2. If your return is approved, we will provide you with instructions on where to send your package. Return shipping costs are the responsibility of the customer.

3. Once your return is received and inspected, we will issue a store credit code for the value of the item(s) minus any applicable shipping or restocking fees. Final approval will be contingent on the item’s arrival in original condition. Items sent back without original packaging will incur a restocking fee.

Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately at orders@avantinedesign.com with photos of the damage so we can evaluate the issue and make it right.