FAQ page
RETURNS, STORE CREDIT, SHIPPING
What is the return policy?
Click here to view our return policy page.
All sales are final. We do not issue monetary refunds to original payment methods. However, we gladly accept returns for store credit only, within 14 days of the delivery date. Items sent back without prior approval from Avantine Design will not be accepted.
To be eligible for a store credit, your item must be unused, in the same condition that you received it, and in the original packaging.
Contact us at orders@ardentdesignandcraft.com with your order number and the reason for your return.
Are any purchases final sale?
All sales are final. However, we do accept returns for store credit only. Please see our return policy for details.
Certain types of items cannot be returned for store credit, including:
- Sale/Clearance items
- Gift Cards
- Any item not in its original condition
- Any item that is returned more than 14 days after delivery date.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Please see our shipping policy for more information.
Where are your products manufactured?
Our jewelry is designed, assembled, and hand-finished locally in El Cerrito, California.
How much does shipping cost?
Shipping is FREE on all US orders above $70.00.
Shipping is calculated based on the items in your order and your shipping selection. You will always know the shipping price before you purchase.
Please see our shipping policy for more information.